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Get help

To receive help, either:

1 File an issue under remotion.dev/issue
2 Write in the #help channel on remotion.dev/discord

Provide information​

Provide information that seems relevant to the issue. The more information that you give, the more we are able to help!

When you get an error:

1 Paste the full error message, including stack trace.
2 Provide the code or command that caused this error.


When you don't get an error:

1 Provide the code or command that you executed.
2 Describe what you expected.

Always mention the Remotion version:

npx remotion versions
npx remotion versions

Investigate yourself​

The following might also be useful information to us:

1 What have you already tried?
2 Do you have an suspicion what might cause the issue?
3 Does the issue go away if you delete certain code?
4 Do you have any unusual parts in your stack or OS?

Do​

1 Use search engines or ChatGPT to solve React-specific problems.
2 Search over 700+ GitHub issues and 300+ documentation pages.
3 Attempt to find the root cause of an issue by narrowing down the code.
4 Provide relevant code snippets or reproductions.

Do not​

1 Ask for support using email or direct messages.
2 Ask without searching the docs first.

See also​